Mobility Specialist

Place outgoing calls to prospective patients in accordance with regulations and team guidelines, including consideration of assigned leads, call quality, time zones, call control, and duration.

Answer incoming calls promptly and professionally, meeting departmental standards for call handling and quality.

Collect and/or verify all necessary intake survey information to initiate the qualification process for power mobility equipment.

Document patient records thoroughly and accurately, including call outcomes, notes, and follow-up dates, in alignment with quality assurance standards.

Provide clear and helpful education to patients about power mobility equipment, the qualification process, and what to expect throughout.

Meet or exceed daily intake quotas as assigned by team leadership.

Manage a high volume of calls - Spend at least 80% of each workday actively engaged on the phone with patients, providers, or insurance contacts.

Remain current on product offerings, policies, and procedures through regular participation in team meetings and training sessions.

Assist with special projects or tasks as assigned by leadership.