Technical Support Engineer

Location: Ocala, FL- Fully on-site
Shift: M-F, 8am-5pm EST 
Pay: Starting at $40,000 annually (DOE)

• Install, configure, and troubleshoot proprietary software, PC hardware, and associated technical systems.

• Provide Tier 2 technical support and customer troubleshooting assistance via phone and onsite support.

• Install and configure MS Windows, MS SQL Express, IIS, and proprietary software systems.

• Perform in-house and onsite installation of PCs and technical equipment.

• Coordinate with sales, electrical departments, and management regarding upgrades and customer solutions.

• Provide customer training on system operation and maintenance procedures.

• Troubleshoot hardware, software, electronics, wiring, and networking-related issues.

• Assist with QA testing, SQL-related support tasks, and technical reporting as needed.

• Maintain accurate inventory adjustments and documentation according to company procedures.

• Support customers and internal teams by resolving technical issues in a timely and professional manner.

• Hands-on hardware troubleshooting experience REQUIRED.

• Experience repairing electronics, wiring, or technical equipment strongly preferred.

• Strong understanding of computer repair and troubleshooting required.

• Associate's degree in computer repair, CompTIA A+, vocational training, military technical experience, or related background preferred.

• 1–3 years of computer technician, electronics, or technical support experience preferred.

• Experience with MS Windows, SQL Server/Express, IIS, Excel, and Microsoft Office preferred.

• Must be comfortable lifting 20 lbs. and working occasionally test bench environments.

• Ability to travel nationwide approximately 10% of the time required. 

• 4% 401(k) Match After 90 Days

• Comprehensive Health and Dental Benefits

• Hands-On Technical Training and Growth Opportunities

• Exposure to Hardware, Software, Networking, and Customer-Facing Technical Support